We still don’t know how people are really using AI
View original at technologyreview.comMIT Technology Review - Ai Research Title: We still don’t know how people are really using AI Date: 2026-08-18 10:06 Source: https://www.technologyreview.com/2026/08/18/1142226/how-people-use-ai/ <div></div> <p>AI companies like Anthropic and OpenAI regularly publish reports on how people are using products like Claude…
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There is no independent source to corroborate the usage data AI companies publish.
60% confidenceNo single company report tells the whole story of AI usage.
60% confidenceAnthropic's published research reflects its research teams' specific questions and interests, and it's important to support external independent research.
60% confidenceHaving the AI Observatory's bird's-eye-view analysis rather than leaving that information sectioned off into a separate report helps researchers understand the different uses more consistently.
60% confidenceHighly consequential decisions about AI's benefits and risks are currently being made on the basis of very limited data.
60% confidenceResearchers cannot determine whether Anthropic's general-purpose AI system is used mostly for good or mostly for bad because that information is proprietary.
60% confidenceAnyone making decisions based on AI usage data risks completely operating in the wild and making consequential decisions without knowing what's actually happening beyond company narratives.
60% confidence