ServiceNow and Anthropic partner to help customers build AI-powered applications, accelerate time to value, and apply trusted AI to critical industries

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• A common error enterprises make with AI is to treat it as a kind of 'bolt on' tool that you access now and then. But the way to get much better results is to make AI an integral part of how you get work done — woven into the whole range of things workers do every day. That's where you actually start to see what these systems can do, and it's what we're doing in our partnership with ServiceNow.

  80% confidence

• ServiceNow with Anthropic is turning intelligence into action through AI-native workflows for the world's largest enterprises. This partnership is about reimagining how work gets done. It puts the power to build, deploy, and scale mission-critical applications into the hands of every person, in every industry, at every level. Together, we are proving that deeply integrated platforms with an open ecosystem are how the future is built.

  80% confidence

• Build Agent early traction has been strong and is expected to quadruple over the next 12 months

  80% confidence

• With ServiceNow AI Platform, claims authorization could be reduced from days to hours while also decreasing costs

  80% confidence

• ServiceNow is targeting a 50% reduction in time to implement for customers from initial sales conversations through autonomous deployment

  80% confidence

• Early results show up to 95% reduction in preparation time for sales preparation using Claude

  80% confidence